1. Purposes of processing personal information
LABVAMOS Co., Ltd. (the “Company”) processes personal information only for the purposes below. If a purpose changes, the Company will give advance notice and obtain any necessary consent.
- Responding to website inquiries — reviewing inquiries and contacting inquirers to provide consultations and quotes
- Operating the website — reviewing visit statistics (most-viewed pages, time spent, devices, operating systems, browsers and referring sites) and the number of company brochure downloads to improve the website’s pages, and blocking abnormal access
| Responding to inquiries — legal basis | Article 15(1)4 of the Personal Information Protection Act (taking measures at the data subject’s request in the course of concluding a contract) [To be confirmed — legal review] |
|---|---|
| Operating the website — legal basis | Article 15(1)6 of the Personal Information Protection Act (legitimate interests of the personal information controller) [To be confirmed — legal review] |
Personal information for both purposes above is processed without the consent of data subjects; the Company does not process any personal information on the basis of consent.
2. Personal information processed
| Inquiries — required | Name, plus either an email address or a phone number |
|---|---|
| Inquiries — optional (if you fill them in) | The other of the two (email address or phone number), company name, inquiry type, budget and message |
| Recorded automatically when you browse the website | IP address; country of access (determined from the IP address); visit session ID (a random number created by your browser); addresses of the pages visited; time spent on each page; time of access; device type (mobile phone, tablet or PC), operating system (iOS, Android, Windows, etc.) and browser type (Safari, Chrome, KakaoTalk’s in-app browser, etc.) — determined from the information your browser sends, which itself is not stored; referring site (only the domain of the site you were on just before, such as a search engine or social media — e.g. search.naver.com; the full address, including any search terms, is not stored) |
| Recorded when you download the company brochure | Time of download; IP address; device type, operating system and browser type — determined from the information your browser sends, which itself is not stored |
The Company does not offer membership sign-up to website visitors and does not collect unique identification information, such as resident registration numbers, or sensitive information.
3. Retention period and destruction
| Inquiries | Deleted automatically one year after the last action taken on the inquiry (a reply or a status change). |
|---|---|
| Visit records (IP address, visit session ID, device, operating system and browser type, referring site, etc.) | Deleted automatically 90 days after the date they were recorded. |
| Visit statistics (daily figures) | Only figures — such as daily numbers of visits and visitors, device, operating system and browser types, referring sites (site domains) and most-viewed pages — are compiled separately and kept indefinitely. They contain no IP addresses or visit session IDs, so they cannot show who visited. |
| Company brochure download records | IP addresses are deleted automatically 90 days after the date of download; only the time of download and the device type, operating system and browser type are kept, to count the number of downloads. |
| Copies of notification emails | Notification emails about new inquiries are sent through Google’s Gmail and contain the inquiry details, so copies remain in the sent mailbox (Gmail) and in the company mailbox of the staff member in charge (DaouOffice). The staff member deletes them once the consultation is over. [To be confirmed — legal review] |
When the retention period has passed or the purpose has been achieved, the Company destroys the information without delay. Electronic files are erased by overwriting the space they occupied, so they cannot be recovered.
Where another law requires information to be kept, the Company stores it separately and only for the period set by that law.
4. Provision to third parties
The Company does not provide the personal information of data subjects to third parties. The only exceptions are cases specifically provided for by law.
However, to identify abnormal access, an administrator may look up the holder of an IP address (its telecom carrier or hosting company, and its country) through the public lookup services of the regional internet registries (APNIC, ARIN, RIPE NCC, LACNIC and AFRINIC). Each lookup sends only that one IP address and no other information. [To be confirmed — legal review]
5. Outsourcing of processing
| Google LLC (Gmail) | Sending notification emails to the Company’s staff in charge when a new inquiry arrives (a copy is kept in the sent mailbox). Because Google’s servers are located outside Korea, this may constitute an overseas transfer. [To be confirmed — legal review] |
|---|---|
| DAOU Technology Inc. (DaouOffice) | Operating the company mailbox that receives the notification emails |
If the outsourced work or the companies performing it change, the Company will revise this policy to give notice.
6. Rights of data subjects and how to exercise them
You may at any time ask to access, correct or delete your personal information, or to suspend its processing. Contact the department in charge listed in Section 9 below (Business Support Team) by email at [email protected] or by phone at +82-2-6264-1101, and the Company will act on your request without delay.
You may also make these requests through a representative, in which case the Company may ask for documents confirming that the representative is authorized to act for you.
7. Tools that store information automatically
The Company does not use cookies. However, it keeps the values below in your browser’s storage (session storage and local storage). These values do not include your name or contact details.
- Visit session ID — a random number that ties together the pages viewed in a single visit. It is also kept in the visit records on the server (deleted after 90 days); the value in your browser disappears when you close the tab.
- Markers for pages already opened during this visit — so that the same page is not counted twice. They stay only in your browser and disappear when you close the tab.
- Marker for closed notice banners — so that a notice you have closed is not shown again. It stays only in your browser and remains until you delete it yourself.
In your browser settings, you can delete site data or block it from being stored. Blocking it does not affect your use of the website.
Portfolio and introduction videos are shown in the YouTube (Google) player. The player loads only when you press play, and at that point YouTube may receive connection information and store values in your browser under its own policy (policies.google.com/privacy).
8. Measures to keep personal information safe
- Only logged-in administrators can view the inquiries, visit records and company brochure download records stored on the website, and notification emails go only to designated staff members.
- Communication with the website is encrypted (HTTPS).
- Information whose retention period has passed is deleted automatically.
9. Department in charge of personal information protection
| Department in charge | Business Support Team |
|---|---|
| Contact | Email [email protected] · Phone +82-2-6264-1101 |
10. Remedies for infringement of rights and interests
If you need advice or a remedy regarding an infringement of your personal information, you may contact the organizations below (the phone numbers are for calls within Korea).
| Personal Information Dispute Mediation Committee | 1833-6972 (www.kopico.go.kr) |
|---|---|
| Personal Information Infringement Report Center (Korea Internet & Security Agency, KISA) | 118 (privacy.kisa.or.kr) |
| Cyber Bureau, Korean National Police Agency | 182 (ecrm.police.go.kr) |
11. YouTube channel management tool (YouTube API Services)
The Company uses YouTube API Services in the website’s admin area to organize the text of the videos on its YouTube channel (LABVAMOS). Only the Company’s administrators use this feature, and it does not handle any information about website visitors.
| Information handled | Titles, descriptions, tags, captions, length and visibility of the videos on the Company’s channel, and scene thumbnails; channel management permission (Google Account authentication credentials) |
|---|---|
| Purpose of use | Drafting video descriptions and tags, filling in portfolio information on the website and organizing playlists |
| How it is processed | To create drafts, captions and scene thumbnails are sent to Anthropic’s AI (Claude), which returns the text. They are not provided to any other third party. [To be confirmed — legal review] |
| Retention and deletion | Captions and scene thumbnails are used only while a draft is being created and are not stored separately. Copies of video text kept for undoing changes are deleted automatically after 30 days. |
| Revoking access | This connection can be revoked at any time on the Google Account security settings page (security.google.com/settings/security/permissions). |
The Google Privacy Policy (policies.google.com/privacy) also applies to information processed through YouTube API Services, and by using this feature, users agree to be bound by the YouTube Terms of Service (www.youtube.com/t/terms).
For questions about this section, please contact the department in charge listed in Section 9 above (Business Support Team).
12. Changes to this policy
If this policy is revised, the Company will post a notice on this page starting 7 days before the changes take effect.
This policy takes effect on September 28, 2026.